Netherlands: 1-3 business days

Belgium, Germany, Luxembourg: 1-5 business days.

Rest of Europe: 3-10 business days.

All our orders are shipped from The Netherlands.

Worlwide shipping could take up to 14 business days.

No, we are not a French company. We are officially a 100% Dutch company. However, our name is French, the brand idea was born when we were Paris, and a lot of our designs were also made in Paris. We have always been inspired by French culture and fashion. That's why we went for the French theme, pretty stubborn right?

Tête de Mule translates to "Stubborn" in english, "Eigenwijs" in Dutch. It's a phrase the French people use when someone is behaving stubbornly, like, doing their own thing even though people say he/she shouldn't do it.

If you have any questions you can send an e-mail to support@tetedemulecouture.com and we'll try to respond within 24 hours.

It is possible that the items you ordered are split into different packages. If this happens you might receive some items earlier than others. No worries, your other Tête de Mule items will arrive as well. If after 10 business days you still haven't received them, please contact ourcustomer supportand we will resolve it immediately.

Once you place your order you automatically receive a track and trace code from PostNL to track your parcel. If you have not received the track and trace e-mail yet, your order has most likely not been shipped yet.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within 30 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case the packaging has been opened and the product has been used, unfortunately we can not offer a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Netherlands: 1-2 business days.

Belgium & Germany: 1-5 business days.

Rest of Europe: 2 - 14 business days.

Outside of Europe: 5 - 14 business days.

As of now, Tête de Mule ships to:

- The Netherlands
- Belgium
- Germany
- United States
- Spain
- Italy
- Switzerland
- Luxembourg
- United Kingdom
- Austria
- Portugal
- Ireland
- Sweden
- Norway
- Finland
- Denmark

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control. However, our products are made by hand. It can be possible that there are imperfections.

Our warranty provides a guarantee against manufacturer defects, not imperfections.

Please notify us within 14 days of noticing any defects.

It does not cover worn usage or washing issues that are not attributable to a manufacturer defects.

Always consult the washing labels found in our garments.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

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